Mittal Sarees – Customer Grievances and Complaints Policy

At Mittal Sarees, we believe that exceptional customer service is the foundation of a trustworthy and long-term relationship with our shoppers. Our commitment to customer satisfaction reflects in every stage of your buying journey—from browsing to delivery and post-purchase support. To ensure seamless service, we have established a transparent, efficient, and customer-friendly Grievance Redressal System designed to address all customer grievances, complaints, feedback, and queries in a professional and timely manner.

Introduction to Our Grievance Redressal Approach

Our customers are at the core of everything we do. Whether you shop online, speak to our customer support team, or interact with us through social media, we ensure that your concerns are heard and resolved promptly. The Customer Grievance Redressal Team at Mittal Sarees is trained to handle a wide range of issues such as order delays, product concerns, sizing issues, payment-related queries, return/exchange requests, and general service feedback.

We understand that clarity and accessibility are crucial in addressing customer concerns. Therefore, Mittal Sarees provides multiple communication channels so that customers can reach us through the method most convenient to them.

How Customers Can Lodge Grievances or Complaints

Customers may submit their feedback, queries, or complaints through any of the following touchpoints:

• Customer Support Helpline : Available during business hours to assist with order updates, product information, payment issues, or grievance escalation.
• Helpline: Provide your number (I will add it cleanly once you share).
• Email Support : Customers can send their concerns directly to our dedicated inbox. Our support team ensures all customer complaints are acknowledged within the defined time frame.
• Email: support@mittalsarees.com
• Mailing Address : For formal written complaints, customers may send letters to our corporate office:
• Mailing Address: Mittal Sarees, Palika Bazaar, 697/A3, Old Housing Board Colony, Panipat, Haryana 132103

All complaints received across these touchpoints are recorded, categorized, and forwarded to the appropriate department for resolution.

Grievances or Complaints by Other Stakeholders

Apart from customers, external stakeholders such as vendors, suppliers, partners, and agencies may also contact us if they have concerns or queries. They can reach us via:

Mailing Address: Mittal Sarees, Palika Bazaar, 697/A3, Old Housing Board Colony, Panipat, Haryana 132103

Our team ensures that all stakeholder concerns are handled confidentially and professionally.

Grievance Resolution Process

To maintain transparency and efficiency, Mittal Sarees follows a structured and time-bound resolution process:

• Acknowledgement : Once we receive a complaint, feedback, or written query, our team sends an official acknowledgement within 48 hours. This confirmation assures the customer that their concern has been registered and is under review.
• Review and Investigation : The grievance is then forwarded to the respective department—operations, logistics, quality control, product team, or finance—depending on the nature of the issue. Each concern is evaluated carefully to understand the root cause.
• Response and Resolution : A detailed written response is provided to the customer within 15 business days. If the issue requires more time due to investigation or coordination with multiple teams, the customer will be informed of the expected timeline.
• Feedback and Closure : Once the solution is shared, the grievance is marked as resolved after customer confirmation. We also encourage customers to share feedback so we can continue improving our service quality.

Our Commitment to Customer Satisfaction

At Mittal Sarees, we aim to deliver not only high-quality ethnic wear but also a reliable and responsive support system. Customer trust is our priority, and our grievance redressal policy ensures:

• Faster complaint handling
• Transparent communication
• Fair and unbiased resolutions
• Continuous improvement in customer service

We are committed to addressing concerns effectively and strengthening the customer experience at every step.