Return and Exchange Policy

Return Policy

At Mittal Sarees, customer satisfaction is very important to us. We are committed to providing high-quality products and maintaining transparency in all our policies. Therefore, we request all customers to carefully read our Return Policy and Exchange Policy before placing an order on our website.

By making a purchase, you acknowledge and agree to the terms mentioned in this Return Policy. Our policies are designed to maintain fairness, product hygiene, and a smooth shopping experience for every customer.

No Return Policy

All purchases made on our website are considered final. We strictly follow a No Return Policy. Once an order has been successfully placed, processed, and delivered, it cannot be returned under any circumstances.

This Return Policy applies to all products available on our website including stitched garments, semi-stitched outfits, unstitched fabrics, customized items, and products purchased during sales or promotional offers.

Returns will not be accepted for reasons such as change of mind, dislike of color, personal design preference, fabric expectation, or minor variations in appearance.

Product images displayed on our website are captured under professional lighting conditions. Due to differences in screen resolution, lighting, and device display settings, slight color variations may occur. These minor variations will not be considered valid reasons under our Return Policy.

Exchange Policy (Size Issues Only)

Exchange Eligibility

While our Return Policy does not allow returns, we understand that choosing the correct size during online shopping can sometimes be challenging. Therefore, we offer a limited exchange facility strictly for size-related issues.

Customers must raise an exchange request within 3 days of delivery. Requests made after this period will not be accepted.

Exchange Conditions

To qualify for a size exchange, the product must be:

• Unused
• Unwashed
• Unworn
• In original condition
• With all tags and packaging intact

Customers must also provide a clear unboxing video along with product images when requesting an exchange. The video must clearly show the package being opened for the first time without cuts or edits.

Once we receive and verify the returned item for exchange eligibility, the exchange process will begin. Please note that shipping charges for the exchange may need to be paid by the customer.

Order Confirmation and Customer Responsibility

We strongly recommend customers carefully review product descriptions, size charts, fabric details, and measurements before placing an order.

Each product page provides detailed information to help customers make an informed decision. By placing an order on our website, you confirm that you have read and agreed to our Return Policy and Limited Exchange Policy.

Customers are encouraged to contact us if they have any questions before purchasing.

Damaged, Defective, or Incorrect Items

In rare situations where a customer receives a damaged, defective, or incorrect item, we will assist in resolving the issue.

Customers must notify us within 24 hours of delivery.

To report the issue, please email us at mittalsarees1993@gmail.com with the following details:

• Clear images of the product
• Images of the packaging
• Complete unboxing video
• Order number and contact details

After reviewing the evidence, our team will evaluate the claim. If the issue is verified, we will provide an appropriate resolution such as replacement or store credit depending on product availability.

Non-Eligible Items

The following items are strictly non-returnable and non-exchangeable under our Return Policy:

• All stitched garments
• Semi-stitched garments
• Unstitched fabrics
• Customized or personalized products
• Sale and clearance items
• Gift cards or discounted products
• Items without original packaging or missing tags

These restrictions help maintain hygiene standards and ensure fair policy usage.

Refund Policy

Since we operate under a No Return Policy, refunds are generally not applicable.

However, refunds may be processed in exceptional situations such as:

• The order is cancelled by us due to unforeseen circumstances
• The product becomes unavailable after payment confirmation
• We are unable to fulfill the order for operational reasons

If approved, the refund will be processed to the original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.

Cancellation Policy

Orders cannot be cancelled once they are processed or shipped.

If you wish to cancel your order, you must contact us immediately after placing the order. Cancellation requests depend on the order status and approval by our support team.

Shipping and Delivery Responsibility

All products are carefully inspected and securely packed before dispatch. Once the package is handed over to the courier partner, delivery timelines are managed by the logistics provider.

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. Customers must provide accurate shipping information to avoid delivery issues.

Policy Updates

We reserve the right to update or modify this Return Policy and Exchange Policy at any time without prior notice. Customers are advised to review this page periodically for any updates.

Contact Us

If you have any questions regarding our Return Policy or Exchange Policy, please contact us.

Email: mittalsarees1993@gmail.com

By placing an order on our website, you confirm that you have read, understood, and agreed to the terms mentioned in this Return Policy.