Return and Exchange Policy

At our store, customer satisfaction is extremely important to us. We are committed to offering high-quality products and maintaining complete transparency in our policies. Therefore, we encourage all customers to carefully read our Return and Exchange Policy before placing an order. By making a purchase on our website, you acknowledge and agree to the terms outlined below.

No return. Exchange allowed within the day only for defected Product received.

No Return Policy

All purchases made on our website are considered final. We strictly follow a No Return Policy. Once an order is successfully placed, processed, and delivered, it cannot be returned under any circumstances.

This policy applies to all products listed on our website, including stitched garments, semi-stitched outfits, unstitched fabrics, customized items, and products purchased during sales or promotional offers. We do not accept returns for reasons such as change of mind, dislike of color, design preference, fabric expectation, or minor variation in appearance.

Furthermore, product images displayed on the website are captured under professional lighting. As a result, slight variations in color may occur due to screen resolution, lighting conditions, and device display settings. Such minor differences shall not be considered valid grounds for return.

Exchange Policy (Defective Products Only)

At Mittal Sarees, we maintain strict quality standards and carefully inspect every product before dispatch. Therefore, we do not offer exchanges for reasons such as size issues, color preference, or change of mind.

Exchange is strictly allowed only in case the customer receives a defective, damaged, or incorrect product.

To request an exchange for a defective item, customers must follow the conditions below:

• The exchange request must be raised within the same day of delivery. Requests made after this period will not be accepted.

• A clear unboxing video is mandatory. The video must show the sealed package being opened for the first time, without any cuts, edits, or interruptions.

• The defect or damage must be clearly visible in the unboxing video and supporting product images.

• The product must be unused, unworn, unwashed, and in its original condition, with all tags, labels, and packaging intact.

Once we receive the request and verify the defect through the provided unboxing video and images, we will approve the exchange. After receiving and inspecting the returned product, we will dispatch a replacement product.

Please note:

• Exchanges will not be accepted without a proper unboxing video.

• Exchanges are not allowed for size issues, fitting issues, or personal preferences.

• If the same product is unavailable, we may offer an alternative product of equal value or store credit.

• Shipping charges, if applicable, may be borne by the customer.

Mittal Sarees reserves the right to decline any exchange request that does not meet the above conditions.

Order Confirmation and Customer Responsibility

We strongly recommend that customers carefully review product descriptions, measurements, size charts, fabric details, and other specifications before completing their purchase. Each product page provides detailed information to help you make an informed decision.

By placing an order, you confirm that you have thoroughly reviewed the product information and agree to our No Return and Limited Exchange Policy. Therefore, we request customers to shop responsibly and reach out to us in case of any pre-purchase queries.

Damaged, Defective, or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect product, we are here to assist you. However, you must notify us within 24 hours of delivery.

To report such issues, please email us at mittalsarees1993@gmail.com with:

• Clear images of the product
• Images of the packaging
• A complete unboxing video
• Your order number and contact details

After reviewing the evidence, our team will evaluate the claim. If the issue is found to be genuine and verified, we will provide an appropriate resolution, which may include replacement or store credit, depending on product availability.

Non-Eligible Items

The following categories are strictly non-returnable and non-exchangeable:

• All stitched, semi-stitched, and unstitched garments
• Customized or personalized products
• Products purchased during sales, clearance, or promotional campaigns
• Gift cards and discounted items
• Items without original packaging or missing tags

These restrictions help us maintain hygiene standards, product integrity, and fair usage of our policies.

Refund Policy

Since we operate under a No Return Policy, refunds are generally not applicable. However, there are certain exceptional situations where a refund may be processed.

Refunds will only be initiated if:

• The order is cancelled by us due to unforeseen circumstances
• The product becomes unavailable after payment confirmation
• We are unable to fulfill your order for operational reasons

In such approved cases, the refund will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Cancellation Policy

Orders once placed cannot be cancelled after they are processed or shipped. Therefore, if you wish to cancel your order, you must contact us immediately after placing it. Cancellation requests are subject to approval and order status.

Shipping and Delivery Responsibility

We ensure that every order is carefully inspected and securely packed before dispatch. Once the product is handed over to the courier partner, delivery timelines are managed by the logistics provider. While we strive to ensure timely delivery, slight delays due to unforeseen circumstances may occur.

Customers are advised to provide accurate shipping information to avoid delivery issues. Incorrect addresses or contact details may result in delays or failed delivery attempts.

Policy Updates

We reserve the right to modify, update, or change this Return and Exchange Policy at any time without prior notice. Therefore, customers are encouraged to review this page periodically for updates.

Contact Us

If you have any questions, concerns, or require clarification regarding our Return and Exchange Policy, please feel free to contact us. Our support team will be happy to assist you.

Email: mittalsarees1993@gmail.com

By placing an order on our website, you confirm that you have read, understood, and agreed to all the terms mentioned above. We appreciate your trust and look forward to serving you with the best quality products and service.